Comprehensive Learning for Diverse Needs

Our programs provide a holistic understanding of the various dimensions of insurance: insurance types, regulation, risk management, and claims processes. You can deepen your skills in areas such as personal insurance, property insurance, or operational risk management. Training content covers current insurance legislation, upcoming regulatory changes, and legal and board case practices. You will also enhance your capabilities through real-life case examples and practical exercises.

Claims Handling – At the Heart of the Customer Experience

The claims process is a critical moment in the customer journey. A successful claims decision delivers on the promises made by the insurer. Handling claims involves interdisciplinary teams, and in personal insurance cases, legal and medical expertise plays a key role. Aalto EE offers unique seminars focused on the intersection of medicine and law in claims handling—nearly 1,000 professionals have already benefited from these specialized programs.

Legal Expertise and Regulatory Change

Regulatory requirements for those offering insurance services have increased significantly, especially following the Insurance Distribution Directive (IDD). Our training provides participants with a solid grounding in insurance legislation, up-to-date insights into regulatory developments, and an outlook on upcoming EU-level changes. We combine legal accuracy with practical application and a forward-looking perspective.

With our "Insurance Distribution and IDD Requirements" (Vakuutusten tarjoaminen ja IDD:n vaateet) course, you can demonstrate your knowledge of insurance operations and regulatory compliance. Upon completion, you will receive a certificate to officially verify your competence in accordance with industry requirements.